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Holy Week Sees Over 10 Thousand Complaints From Tourists Nationwide

The start of the holiday period has seen complaints mainly against airlines
By The News · 23 of March 2016 19:13:21
The Holy Week in Acapulco sees the beaches fill with tourists, No available, Photo: Cuartoscuro/Bernandino Hernández.

During the first days of the Holy Week holiday period the Federal Consumer Protection Agency (Profeco) has received over 10,000 complaints from tourists all over the country.

Head of the Profeco Ernesto Nemer said nearly 70 percent of complaints were solved. Photo: Cuartoscuro/María José Martínez.

Head of the Profeco Ernesto Nemer said nearly 70 percent of complaints were solved. Photo: Cuartoscuro/María José Martínez.

While touring Acapulco Port to supervise different establishments, head of the Profeco Ernesto Nemer said that, since the beginning of the holiday period, the airlines Volaris and Aerobús are top of the list of complaints, due to delay in flights and last minute cancelations.

He informed that out of 10,000 complaints almost 70 percent have been solved, through conciliation between the provider and the unsatisfied customer.

As part of the operations in different establishments of Acapulco, he visited the Autobús Estrella de Oro bus terminal, to verify that the discount in tickets for teachers and students is being applied.

Airlines Volaris and Viva Aerobús have generated the most complaints for delays and cancelations. Photo: Cuartoscuro/Saúl López.

Airlines Volaris and Viva Aerobús have generated the most complaints for delays and cancelations. Photo: Cuartoscuro/Saúl López.

Among the actions undertaken was the closure of Hotel Real del Mar, in the tourist zone of Barra Vieja, for not having their prices in sight for tourists and not giving electronic receipts.

Nemer underlined that Acapulco has registered few complaints, whereas Mexico City is where most complaints stem from, mainly due to airlines operations.

THE NEWS