Between March 19 and 28, the Federal Consumer Protection Agency (Profeco) helped 538 consumers who had been affected by bad service on airlines, especially due to overbooking. The complaints totalled 1.3 million pesos.
The Profeco collected 2.2 million pesos from airlines in violation during their operation, which accounts for more than 50 percent more than the violations reported by consumers, who will receive restitution equivalent to 25 percent of their tickets.
The costumers were also given food, hotels and compensation.
During an operation in Terminal 2 of Mexico City International Airport (AICM), the head of Profeco, Ernesto Nemer Álvarez, said that the airlines who had generated the most complaints are Volaris and Vivaerobus, due to overbooking of flights.
In total, he said that in the vacation period, around five thousand consumers were affected by bad service from these two airlines at the Mexico City Airport, who in addition to overbooking, were responsible for cancelled and delayed flights.